At the Tile House all patients have a named accountable GP, who is responsible for your overall care at the Practice, if you do not know who this is you should contact Reception who will be able to tell you, if you have a preference as to which GP this is we will make reasonable efforts to accommodate your request.
To maintain continuity of care we prefer you to see or speak to your own doctor for routine appointments whenever possible.
We have changed our appointment system due to Coronavrius, you should continue to ring the surgery to speak to your doctor, some calls will be scheduled for the same day and some may be for a future date.
You can also complete an E-Consult see the home page of this website to do so these are reviewed and you will be contacted within 24 hours of submission.
The telephone lines can be very busy especially early in the morning. If possible, for non-urgent matters, please telephone after 10:00.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
Accidents and Emergencies
Minor injuries may be dealt with by the Nurses at the surgery (please ring for an appointment and advice), but for major problems patients should attend the nearest Accident and Emergency department, located at Basildon Hospital or Queens Hospital, Romford, or Orsett Minor Injury Service. (Always ring this service before attending to confirm that they can deal with your problem on 01268 592300.)
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.