At the Tile House all patients have a named accountable GP, who is responsible for your overall care at the Practice, if you do not know who this is you should contact Reception who will be able to tell you, if you have a preference as to which GP this is we will make reasonable efforts to accommodate your request.
To maintain continuity of care we prefer you to see or speak to your own doctor for routine appointments whenever possible.
We offer both telephone and face to face appointments, for some conditions such as skin complaints, breast lumps and other lumps (this list is not exhaustive) the doctor will require you to have a face to face appointment reception will be able to advise which type of appointment is best when you speak to them.
The telephone lines can be very busy especially early in the morning. If possible, for non-urgent matters, please telephone after 10:00.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
Other Clinicians working from the Tile House
A Clinician that can triage patients, deal with acute ailments and assist the doctors and works under the guidance and instruction of a GP.
These appointments are all face to face and last 20 minutes.
First Contact Physiotherapist
An experienced physiotherapist and orthopaedic specialist who can assess patients who have musculoskeletal problems, give advice, exercises and can onward refer to other MSK services as necessary.
Conditions that can be assessed and treated are sciatica, ligament sprains and strains, osteoarthritis of any joint, pain in the ankle, knee, hip, shoulders, elbows or wrist/hand. This list is not exhaustive.
These appointments are all face to face and last up to 30 minutes.
Experienced community pharmacists who can review patients medication use, advise of contraindications, carry out other reviews and review hospital discharge letters.
These appointments are all telephone appointments.
Other Clinicians and staff working remotely for the Tile House
Mental Health Practitioners
These are mental health specialists that can help patients with acute onset or on-going mental health problems - please contact Reception to book a telephone appointment with one of them.
The Social Prescriber can assist with advice on many non medical social issues such as rent arrears, social isolation, eviction etc (this list is not exhaustive) please contact reception to book a telephone appointment with our Social Prescriber.
Accidents and Emergencies
Minor injuries may be dealt with by the Nurses at the surgery (please ring for an appointment and advice), but for major problems patients should attend the nearest Accident and Emergency department, located at Basildon Hospital or Queens Hospital, Romford, or Orsett Minor Injury Service. (Always ring this service before attending to confirm that they can deal with your problem on 01268 592300.)
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.