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If you are registering a change of name with us, we will need you to provide proof of change which can be, a marriage certificate or deed poll or divorce papers this list is not exhaustive contact the surgery to discuss further.

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Welcome to Tile House Surgery

 

News Update April 2024

Read our Practice Leaflet for more information.

Clinicians at the Tile House working with our Doctors and Nurses

At the Tile House we now have other clinicians who help us care for patients, these include a Physicians Associate, a Paramedic, 3 x Pharmacists, an Orthopaedic specialist, Mental Health Practitioners and non-clinical Social Prescribers who are all available to speak and see patients. Please discuss these options with our Care Navigators when booking an appointment, also on requesting an appointment our Care Navigators will ask you what the reason for your appointment is in order that they can direct you to the most appropriate clinician for your problem.

For more information please click here.

Click here for the Practice Leaflet

If you require our Practice Leaflet in a different format, including large print please contact the surgery.

Fear of Flying Leaflet -

please click here to download new guidance on prescribing Diazepam for fear of flying.

Our doors are open, mask wearing is now optional, however if you are seeing a Clinician and you have a respiratory issue the Clinician may ask you to wear one.

General Information

Appointments

It is possible to book either a phone call with one of our clinicians or a face to face appointment on the day by calling Reception after 8am, these appointments are for acute problems. It is also possible to pre-book both telephone appointments and face to face appointments either by calling reception or also on-line, these appointments are for on-going problems, chronic disease management and non urgent problems.

If you do not have on-line access and would like to have it please contact the surgery, ID will be required.

Phone System

We have made some amendments to our phone system following patient feedback and we are hopeful that this will help patients access the correct team more efficiently and reduce the waiting times on the phones, there is now no limit on the number of callers that can remain in the call queue, our receptionists will answer your call as soon as is possible however some callers have complex issues which take a long time to resolve so your patience is appreciated.

In addition to the above we are having a new Phone System installed in the near future, this will allow patients to press a button for a call back rather than waiting in a queue, your place in the queue is assured but you do not have to stay connected.

We have also increased the time that our teams, other than reception, can take calls directly from patients.

Tests results can now be accessed between 8am – 6.30pm Monday – Thursday or 8am - 5pm on Friday by choosing option 3.

The prescriptions team can now deal with your queries between 10am - 5.30pm Monday – Friday by choosing option 2.

Our Medical secretary team will be available to deal with ongoing referral queries between 8am – 6.30pm Monday – Thursday or 8am - 5pm on Friday by choosing option 4.

 

We hope that this will reduce the calls going to the reception team and therefore ease some of the pressure on the lines, meaning the wait should be less for patients.

Please bear in mind that urgent same day appointments are released at 8am Monday – Friday so our phonelines are at their busiest around these times. If your call is relating to a more routine matter it may be easier to call back between 10am  – 6.30pm.

 

E-Consults - PATCHS - On-Line Consultations

This functionality is currently not available however we will be reinstating it in the near future.

 

COVID vaccinations -

The latest information on the COVID-19 vaccination programme is online at  www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccineand we advise checking there first if you have questions about the safety or effectiveness of COVID vaccines, or your priority to receive vaccination. 

 

About the Tile House surgery

The Tile House Surgery is situated close to the centre of Brentwood, in an attractive house, which was taken over by the partnership in 1963.  The original house, which was a Grade II listed building with a Georgian façade, was initially enlarged at the turn of the last century and was developed further in 1993. The practice dates back to 1865 when it was started by a Doctor Wallis.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

The practice benefits from a car park, although wherever possible we do ask patients to park in the town centre and walk to the surgery, this then leaves the available car parking spaces for those who are less able bodied.

Smoking

The Tile House is a non-smoking area and we strongly advise patients not to smoke. For more specific advice about measures to maintain your health please speak to your doctor or nurse.

Car Park

Anyone using the car park does so at their own risk. The Car Park is private and only for use by Patients who are attending an appointment at the Surgery - it is not to be used to park your car whilst attending any of the other medical/dental/ophthalmological establishments in the area or for dropping off children or picking them up from school.

(Site updated 06/04/2024)

Contact Details

Tile House Surgery

Contact Telephone

01277 227711
111
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