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If you are registering a change of name with us, we will need you to provide proof of change which can be, a marriage certificate or deed poll or divorce papers this list is not exhaustive contact the surgery to discuss further.

To read our Fair Processing notice click here

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Welcome to Tile House Surgery

 

News Update June 2024

Read our Practice Leaflet for more information.

New Phone System

We go live with our new phone system on Monday 24th June.

Please be aware that there may be a short downtime whilst the phone systems switch over. 

The new Phone System will allow patients the option to press a button for a call back rather than waiting in a queue, your place in the queue is assured but you do not have to stay connected. When your place in the queue reaches number 1 the phone system will then automatically call you back.

 

When calling in the options will be as follows:

Option 1 - Tests results

This line is open between 8am – 6.30pm Monday – Thursday and 8am - 5pm on Friday.

Option 2 – Prescription Queries

This line is open 8am - 6.30pm Monday – Friday.

Option 3 – Medical Secretary (ongoing referral queries)

This line is open between 8am – 6.30pm Monday – Thursday and 8am - 5pm on Friday.

Option 4 – Reception

This line is open 8am - 6.30pm Monday – Friday.

 

Do you have a joint or muscle problem?

Please use the FREE getUBetter app. For more information click here.

Clinicians at the Tile House working with our Doctors and Nurses

At the Tile House we now have other clinicians who help us care for patients, these include a Physicians Associate, a Paramedic, 3 x Pharmacists, an Orthopaedic specialist, Mental Health Practitioners and non-clinical Social Prescribers who are all available to speak and see patients. Please discuss these options with our Care Navigators when booking an appointment, also on requesting an appointment our Care Navigators will ask you what the reason for your appointment is in order that they can direct you to the most appropriate clinician for your problem.

For more information please click here.

Click here for the Practice Leaflet

If you require our Practice Leaflet in a different format, including large print please contact the surgery.

Changes to the Medical Examiner system and death certification process

A new statutory medical examiner system is being rolled out in England & Wales from April 2024 to provide independent scrutiny of all deaths that aren't referred to the coroner.

To read more CLICK HERE

Fear of Flying Leaflet -

please click here to download new guidance on prescribing Diazepam for fear of flying.

Our doors are open, mask wearing is now optional, however if you are seeing a Clinician and you have a respiratory issue the Clinician may ask you to wear one.

General Information

Appointments

It is possible to book either a phone call with one of our clinicians or a face to face appointment on the day by calling Reception after 8am, these appointments are for acute problems. It is also possible to pre-book both telephone appointments and face to face appointments either by calling reception or also on-line, these appointments are for on-going problems, chronic disease management and non urgent problems.

If you do not have on-line access and would like to have it please contact the surgery, ID will be required.

 

PATCHS - On-Line Consultations

This functionality is currently not available however we will be reinstating it in the near future.

Patchs is a digital communication tool that facilitates communication channels between GP practice staff and patients, both online consultations and messaging.

 

COVID vaccinations -

The latest information on the COVID-19 vaccination programme is online at  www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccineand we advise checking there first if you have questions about the safety or effectiveness of COVID vaccines, or your priority to receive vaccination. 

 

About the Tile House surgery

The Tile House Surgery is situated close to the centre of Brentwood, in an attractive house, which was taken over by the partnership in 1963.  The original house, which was a Grade II listed building with a Georgian façade, was initially enlarged at the turn of the last century and was developed further in 1993. The practice dates back to 1865 when it was started by a Doctor Wallis.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

The practice benefits from a car park, although wherever possible we do ask patients to park in the town centre and walk to the surgery, this then leaves the available car parking spaces for those who are less able bodied.

Smoking

The Tile House is a non-smoking area and we strongly advise patients not to smoke. For more specific advice about measures to maintain your health please speak to your doctor or nurse.

Car Park

Anyone using the car park does so at their own risk. The Car Park is private and only for use by Patients who are attending an appointment at the Surgery - it is not to be used to park your car whilst attending any of the other medical/dental/ophthalmological establishments in the area or for dropping off children or picking them up from school.

(Site updated 24/06/2024)

Contact Details

Tile House Surgery

Contact Telephone

01277 227711
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