News Update April 2024Read our Practice Leaflet for more information. Clinicians at the Tile House working with our Doctors and NursesAt the Tile House we now have other clinicians who help us care for patients, these include a Physicians Associate, a Paramedic, 3 x Pharmacists, an Orthopaedic specialist, Mental Health Practitioners and non-clinical Social Prescribers who are all available to speak and see patients. Please discuss these options with our Care Navigators when booking an appointment, also on requesting an appointment our Care Navigators will ask you what the reason for your appointment is in order that they can direct you to the most appropriate clinician for your problem. For more information please click here. Click here for the Practice Leaflet If you require our Practice Leaflet in a different format, including large print please contact the surgery.Fear of Flying Leaflet - please click here to download new guidance on prescribing Diazepam for fear of flying. Our doors are open, mask wearing is now optional, however if you are seeing a Clinician and you have a respiratory issue the Clinician may ask you to wear one.
General Information
Appointments It is possible to book either a phone call with one of our clinicians or a face to face appointment on the day by calling Reception after 8am, these appointments are for acute problems. It is also possible to pre-book both telephone appointments and face to face appointments either by calling reception or also on-line, these appointments are for on-going problems, chronic disease management and non urgent problems. If you do not have on-line access and would like to have it please contact the surgery, ID will be required.
Phone System We have made some amendments to our phone system following patient feedback and we are hopeful that this will help patients access the correct team more efficiently and reduce the waiting times on the phones, there is now no limit on the number of callers that can remain in the call queue, our receptionists will answer your call as soon as is possible however some callers have complex issues which take a long time to resolve so your patience is appreciated.
In addition to the above we are having a new Phone System installed in the near future, this will allow patients to press a button for a call back rather than waiting in a queue, your place in the queue is assured but you do not have to stay connected.
We have also increased the time that our teams, other than reception, can take calls directly from patients.
Tests results can now be accessed between 8am – 6.30pm Monday – Thursday or 8am - 5pm on Friday by choosing option 3.
The prescriptions team can now deal with your queries between 10am - 5.30pm Monday – Friday by choosing option 2.
Our Medical secretary team will be available to deal with ongoing referral queries between 8am – 6.30pm Monday – Thursday or 8am - 5pm on Friday by choosing option 4. We hope that this will reduce the calls going to the reception team and therefore ease some of the pressure on the lines, meaning the wait should be less for patients.
Please bear in mind that urgent same day appointments are released at 8am Monday – Friday so our phonelines are at their busiest around these times. If your call is relating to a more routine matter it may be easier to call back between 10am – 6.30pm.
E-Consults - PATCHS - On-Line Consultations This functionality is currently not available however we will be reinstating it in the near future. |